exceeding expectations since 1984With over 30 years of aviation experience, Million Air Dallas has built a reputation on exceeding expectations. We specialize in private jet services, but our proudest achievement is providing unrivaled safety with a white glove touch. At Million Air Dallas, we do more than cater to the needs of our clients. We cater to their lifestyle.
As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.
C'est ce petit prix qu'ont payé certains clients pour louer un jet entre Oxford (Connecticut) et Philadelphie, soit 300 km pour 90$! Tous les tarifs ne sont cependant pas affichés sur le site de la compagnie, c'est pourquoi il faut parfois appeler directement par téléphone et les aviser que l'on cherche un vol pour telle date. Une des raisons qui expliquent des prix si peu élevés est le fait que pour une compagnie comme JetSuite, il faut éviter d'avoir des sièges vides. Ils préfèrent donc brader certains places plutôt que de voler à 40% de la capacité.
As the assistant who actually booked the trip and made the plans for my employer and her family, I must say that the experience was a new one for me. That said, the unfamiliar process was made much simpler thanks to the knowledge, expertise and patience of my rep, Christina Nesbit. She was extremely informative and helped thru each step of the process, reassuring me that the passengers were getting the most appropriate plane for their needs.I will double check to be sure there isn't any additional feedback I am missing, but to date I was told that the flight was a pleasurable one and they were appreciative and impressed that the President came to greet them pre flight as well.Thank you, Shari
At last minute's notice I needed to find a private plane to get my elderly parents from Bangor, Maine to Atlanta. I googled charter companies and Stratos Charters was first to pop up. I called immediately and Joel (founder and president of company) answered. He could not have been more gracious and helpful. He was the perfect combination of professional and personable. Our charter was arranged and the trip went through seamlessly. Stratos Charter and Joel made a stressful situation into a very pleasant one for us. I highly recommend their services and will definitely use them in the future. Thank you to them!
Ces avions représentent l'excellence en termes de voyage en jet privé. Ils sont configurés pour accueillir de petits groupes de passagers dans un environnement VIP haut de gamme. Appréciés des chefs d'état, ils allient confort et luxe et offrent un espace de repos pour le passager d'honneur. Ils sont parfaitement adaptés pour se rendre en tout point du globe.