We prefer to finalize our itinerary, plane and crew at least a week in advance. We did not get things completely final until the day of the actual flight. Secondly, we prefer to pay post-flight rather than pre-flight. You were able to make an exception in our case which was appreciated. Lastly, the quality of the catering service from STT was atrocious. It was inedible.
Start-up californienne, Surf Air a lancé un concept très intéressant qui s’exporte à présent en Europe où 4 aéroports vont accueillir des jet privés. En France, c’est à l’automne que Cannes deviendra le terminal dans lequel vous vous rendrez pour prendre votre jet privé avec Surf Air. Ici, on vous propose de prendre le jet privé à volonté, il s’agit en effet d’un jet privé par abonnement. Chaque mois, en déboursant 2 500 euros, vous pourrez utiliser un jet privé de 8 places pour voyager où vous le souhaitez.
Worked with Kerry Hill and as always, she delivered excellent service. First date departure had to be delayed due to a mechanical issue with the aircraft and she kept me well informed. When the revised departure date came, she worked continuously to get a hangar for the aircraft in order to help avoid costly de-icing then next morning. Can't say enough good things about Kerry and Stratos Jet!
This survey reall doesn't apply to the use my company had with Stratos. We had to expedite a piece of equipment and a contractor to our facility to perform some emergency repairs. The process however did go well and the equipment and person arrived on time and the entire process was handled by Will Buckley in a very professional manner and was extremely helpful in making this adventure easy and convenient. He was great to work with and if the occasion should arise to use charter services again, we will contact you. thanks again
As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.
At last minute's notice I needed to find a private plane to get my elderly parents from Bangor, Maine to Atlanta. I googled charter companies and Stratos Charters was first to pop up. I called immediately and Joel (founder and president of company) answered. He could not have been more gracious and helpful. He was the perfect combination of professional and personable. Our charter was arranged and the trip went through seamlessly. Stratos Charter and Joel made a stressful situation into a very pleasant one for us. I highly recommend their services and will definitely use them in the future. Thank you to them!
Vous pouvez tout aussi bien réserver un aller-retour en jet privé qu'un aller simple. Il est important de signaler que le prix du voyage est élevé si l'avion doit rentrer à vide à son point de départ. Un voyage sans passager entraine encore des frais inhérents à l'utilisation d'un jet privé comme le carburant, l'équipage et les redevances dues aux aéroports et à l'infrastructure des transports aériens. C'est pourquoi un retour à vide reste un investissement, même si vous êtes exonérés des redevances de stationnement, de sureté de passager et des frais supplémentaires.
Depuis plus de 20 ans, c’est ce à quoi nous avons travaillé. Nous sommes devenus bien plus qu’une simple compagnie de location de jets privés. Nous avons un personnel expérimenté et multilingue réparti dans 5 fuseaux horaires différents, disponibles en dehors des horaires de bureau en Europe, en Russie, au Moyen Orient, en Asie et en Amérique. Nous sommes convaincus de pouvoir vous offrir le meilleur des services.